Return & Refund Policy

Updated at 2022-10-13

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to CHAUDHRY SURGICO, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the CHAUDHRY SURGICO Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit CHAUDHRY SURGICO and use the services.
  • Service: refers to the service provided by CHAUDHRY SURGICO as described in the relative terms (if available) and on this platform.
  • Website: CHAUDHRY SURGICO.”’s” site, which can be accessed via this URL: https://chaudhrysurgico.com
  • You: a person or entity that is registered with CHAUDHRY SURGICO to use the Services.

 

Thanks for shopping at CHAUDHRY SURGICO. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at CHAUDHRY SURGICO. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at CHAUDHRY SURGICO, you agree to the terms set forth below along with Policy.

If there’s something wrong with the you bought, or if you are not happy with it, you have 1 week to issue a refund and return your.

If you would like to return a product, the only way would be if you follow the next guidelines:

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on website. Return request must be raised within  7 days  from the date of delivery.

For electronic products  related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.

We don’t accept a change of mind on our products.

Valid reasons to return an item

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

  2. Delivered product is incomplete (i.e. has missing items and/or accessories).

  3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)

  4. Delivered product is does not match product description or picture (i.e product not as advertised)

  5. Delivered product does not fit. (i.e. size is unsuitable)

Conditions for Returns

    1. The product must be unused, unworn, unwashed and without any flaws. For wearing products, products may be tried on to see if the item fits. This will still be considered as unworn.
    2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
    3. The product must be returned in the original and undamaged manufacturer’s packaging/box. The product should be returned with the same packaging/box. Do not put tape or stickers directly on the manufacturer’s packaging / box.

Note:

It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: 
If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Please note that certain items marked as non-returnable on product page are not eligible for return

REFUNDS POLICY

We at  ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that CHAUDHRY SURGICO is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take 20 days to process but you will be notified when you receive your money.

Shipping

CHAUDHRY SURGICO is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: chaudhrysurgico@gmail.com
  • Via Phone Number: 923216350295
  • Via this Link: https://chaudhrysurgico.com/contact-us
  • Via this Address: Nishtar Road, Multan