Track Your Shipment
Same-Day Processing
Orders verified before 3:00 PM are packaged with clinical-grade safety materials and handed over to courier sorting centers the same day.
Transit Timelines
Deliveries across Punjab (Lahore, Multan, Rawalpindi, Faisalabad) typically arrive within 24–48 hours; nationwide delivery takes 2–4 business days.
Official Courier Partners
All consignments are routed via Leopards Courier, TCS, Trax, or PostEx featuring full end-to-end tracking and SMS dispatch alerts.
- Newly Booked Consignments: If your order was booked today and shows "Record Not Found" or "In Transit to Hub", the courier tracking system updates automatically once the physical parcel is scanned at the central sorting facility (usually between 9:00 PM and 11:00 PM).
- Urgent Order Verification: If you need immediate status confirmation or have an urgent hospital delivery requirement, reach out directly to our Multan dispatch desk on WhatsApp at +92 321 6350295 with your Order ID.
Why does my tracking number show "Record Not Found" or "Invalid Consignment"?
Courier tracking numbers (Leopards, TCS, Trax) are generated immediately upon dispatch label creation at our warehouse. However, courier servers only update tracking records once the physical parcel is scanned at the primary sorting hub (typically between 9:00 PM and 11:00 PM PKT on the booking date). If your tracking number was issued today, please check again later tonight.
What are the standard delivery transit times across Pakistan?
Orders dispatched across Punjab (Lahore, Rawalpindi, Islamabad, Faisalabad, Multan) typically arrive within 24 to 48 hours. Deliveries to Sindh (Karachi, Hyderabad), KPK, Balochistan, and regional district areas take 2 to 4 business days. Remote rural routes may take up to 5 business days.
Can I open and inspect the medical equipment before paying Cash on Delivery (COD)?
Under standard courier regulations in Pakistan, delivery riders are not authorized to hand over or permit open-box inspection prior to collecting payment. However, Chaudhry Surgico check the product and packaging of every device prior to dispatch, and all items are backed by our 7-day return policy.
What should I do if the courier status states "Consignee Not Available" or "Delivery Failed"?
Courier riders make up to two to three delivery attempts. If you missed the courier’s call or were away, message our dispatch helpline immediately on WhatsApp (+92 321 6350295) with your Order ID. We will issue an urgent priority re-delivery instruction directly to the destination courier hub.
Can I amend my delivery address or phone number after the order is shipped?
Address or phone updates can be submitted before the parcel reaches the destination station for out-for-delivery routing. Contact our support desk via WhatsApp as early as possible so we can update the consignment manifest with the courier partner.